Frequently asked questions

Free ($0/month)

• Pay-as-you-go pricing using credits
• Full tool access
• Standard bulk actions

Pro ($50/month)

• Unlimited Apex images and Apex Video Motion
• Higher priority generation speeds
• 10x larger bulk actions
• Early access to new features

Ideal for professionals and growing teams.

Max ($200/month)

• Everything in Pro, plus:
• The fastest generation speeds
• 50x larger bulk actions
• Early access to advanced features
• VIP support
• The ability to train your own avatar

Designed for power users and agencies.

Pro and Max include unlimited Apex images and Apex Video Motion. Other video from partner models uses credits on every plan.

Unlimited comes with a generous daily quota that most creators never come close to. If you reach it, take a break and come back. It keeps things fast for everyone and favours quality over spam. Speed may also adjust during peak demand. Fair-use policies apply to maintain quality service for all users.

There is no trial period for paid plans. The Free plan gives you access to all tools with pay-as-you-go credits, so you can try the studio before you subscribe.

Go to billing settings and select Change Plan. Choose your desired tier and complete the checkout process.

Yes. The system automatically calculates the price difference when you upgrade, so you only pay the remaining balance between your current and new plan.

Go to billing settings and select Change Plan. You can downgrade to the Free plan or to Pro ($50/month).

We accept debit and credit cards for all subscription purchases. USDC (crypto) payment is also available for credit purchases.

Try these troubleshooting steps:

• Clear your browser cookies.
• Try paying with a different card.
• If the issue persists, contact your bank and ask them to: (a) authorize recurring $50/$200 USD international charges from "MEGABERRY" / "Authorize.net" (a US merchant), (b) raise your international transaction limit, and (c) enable international online purchases.

If your payment is declined repeatedly, wait at least an hour before trying again. If it still fails, contact support.

Go to plan settings and select the Free plan ($0/month). Your subscription is canceled and you switch to the Free plan at the end of your current billing period. Plans auto-renew unless canceled, so cancel at least 24 hours before renewal to avoid being charged.

Credits are refunded automatically for failed generations caused by platform errors. No refunds are issued for subscriptions or credit purchases. Subscriptions can be canceled at any time, and access continues until the end of the current billing period.

For billing errors, contact support and we'll correct it on the next billing cycle. See section 4 of the Terms of Service.

Your subscription renews monthly on the date you purchased it. For example, if you buy Pro on 12 April, it renews on 12 May, and on the 12th of every month after that. You can cancel at any time, and access continues until the end of the current billing period.

Each tool tells you how many credits will be used before you generate. If you don't have enough credits, you'll see "Not enough credits" in red.

You won't be able to use tools that cost credits until you buy more. Paid plans include unlimited Apex images and Apex Video Motion. Premium video models like Apex Video, Seedance and Wan use credits on every plan.

No. We only offer monthly billing cycles.

No. You can only have one subscription per account.

There is no separate enterprise tier. We offer three subscription tiers: Free (pay-as-you-go with credits), Pro ($50/month) and Max ($200/month). For custom avatars, tools or plans, contact sales.

Seats let you give team members access to your avatar. Each team member needs their own MegaBerry account and their own Pro or Max subscription. Seat users can only view content they create themselves, and they keep access to your avatar unless you revoke it. You can manage seats in seat settings.

We don't offer promotional or discount codes. Larger credit purchases can include bonus credits at checkout, and paying with USDC (crypto) can qualify for an additional bonus.

Yes. You can connect Google, Apple or other authentication methods to your account for an easier login. Visit connection settings to connect your preferred service. This lets you sign in without your email and password.

No. Currently we support standard email and password login, and third-party sign-in with Google and Apple.

Yes. Two-factor authentication (2FA) adds an extra layer of security to your account. Turn it on in security settings under Two-Factor Authentication. Once enabled, you'll need a second verification method as well as your password when you log in.

Use the password reset page, then follow the instructions sent to your email to create a new password.

Go to security settings and select Change Password. You'll be asked to enter your current password and create a new one.

Open profile settings and scroll to Account Details. Click the pen icon next to your email address and enter your new email. We'll send a confirmation email to the new address, and you must verify it before the change takes effect.

Yes. You can create and manage multiple accounts, as long as each account has its own subscription and each one follows our Terms of Service.

Request account deletion in account settings. After you confirm by email, there is a 7-day grace period during which you can cancel the request. After the grace period, your account is deactivated and your data is deleted in line with our Privacy Policy, including backup and legal-retention timelines.

If you're still within the 7-day grace period after confirming deletion, log back in to cancel the request, or contact support. Once the grace period has passed, deletion is permanent and can't be reversed.

Visit notification settings to choose which notification types you'd like to receive.

Sign in and submit a ticket on the support page. You need a MegaBerry account to contact support. Our team will respond to your inquiry, and for a faster resolution, include detailed information about your issue.

Yes. Subject to our Terms of Service, you own the generated outputs you create, and you may use them for personal or commercial purposes. Your rights are limited if the content violates our Terms, infringes third-party rights, or your account is terminated for violations. You keep the rights to the prompts you write, and we license them only to process your requests and deliver the service.

Yes. Using generated content on social media is one of the main use cases, subject to our Terms of Service.

No. All generated images and videos are delivered without watermarks.

No. Generated images and videos don't include personally identifying metadata.

Your generated content remains yours after your subscription expires, and storage follows our data-retention policy, so download anything you want to keep. To generate new content, you'll need an active subscription or enough credits.

You agree not to generate:

• Illegal content: CSAM, non-consensual intimate imagery, or anything that violates the law
• Harmful content: graphic violence, terrorism promotion, harassment
• Deceptive content: non-consensual deepfakes, misinformation, fraud
• Abusive behavior: bypassing filters, scraping, unauthorized automation
• Infringing content: anything that infringes intellectual property

We automatically screen prompts before generation and reserve the right to refuse any request. Repeated violations may result in account termination, and illegal content may be reported to law enforcement. See our Terms of Service for the full details.

Open the generated item, click the thumbs-down icon in the top right, then choose one of the report options.

Yes. You must be at least 18 years old to use the platform.

We take data privacy seriously and are committed to GDPR compliance. See our Privacy Policy for details on how we handle your data.

You can read our Terms of Service and Privacy Policy at any time. They outline our policies, your rights, and how we handle your data.

Yes. You can batch generate multiple videos and images at once, so you can create content more efficiently.

Bulk actions let you generate multiple pieces of content at once instead of one at a time. Pro has 10x larger bulk actions than Free, and Max has 50x larger.

The maximum video length is currently 15 seconds with motion control. Longer video generation is in development.

Press Folders in the top right of the dashboard and a sidebar will open. Press the + to create a folder. To organize your content, click a piece of content, press the three dots in the top right, hover over Move to Folder and select the folder.

Submit feature ideas on the feature requests page and let the community vote.

Votes refresh daily at midnight PST. Free accounts get 1 vote (+1 point) per day, Pro accounts get 3 votes, and Max accounts get 3 votes plus a Supervote (+5 points each). Features with the highest point totals are prioritized for development.

Slowness can be due to site updates or high demand. Speeds vary with current site activity: when demand is low, jobs complete faster, and when it's high there can be delays. Your plan sets your priority in the queue. Max has the highest priority, Pro medium, and Free standard. If generations consistently fail over several days, please submit a support ticket.

No. If a generation that used credits fails, the credits go back to your balance automatically, on every plan.

Try restarting your router, connecting to a more stable network, or trying again later. Site speed can be affected by your connection and network stability.

Try using Google Chrome and make sure camera permissions are enabled in your browser settings. If you can't grant camera access, check your browser's permission settings and add an exception to allow camera access for this site.

Yes. The platform is fully mobile responsive. You can use all features on mobile devices with the same functionality as the desktop version.

No. The platform is fully optimized for mobile browsers, so everything works from your phone without an app.

Google Chrome is the recommended browser for the best experience and compatibility with all platform features.

No. The platform needs an active internet connection to work.